Privacy Policy for Ella Fjord

Effective Date: 01 January 2026

Ella Fjord (“we”, “us”, or “our”) operates the website www.ellafjord.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information, particularly in connection with payments processed via Stripe.

1. Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase through the Site, we collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

Payment Information

All payment information (such as credit or debit card details) is collected and processed securely by our payment processor, Stripe. We do not store or have direct access to your full payment card details.

Automatically Collected Information

When you visit the Site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

Cookies

We use cookies and similar technologies to enhance your experience and analyse website usage.

2. How We Use Your Information

We use your information to:

  • Process transactions and deliver purchased products

  • Communicate with you regarding orders or enquiries

  • Detect and prevent fraud or unauthorised activity

  • Improve our website and services

  • Send marketing communications (only where permitted by law)

3. Sharing of Information

We share your information only as necessary to operate our business:

Payment Processing

Payments are processed by Stripe, which receives your payment information and processes it in accordance with their privacy policy. Stripe may use your data to:

  • Process payments

  • Prevent fraud

  • Comply with legal obligations

Service Providers

We may share data with trusted third parties such as:

  • Shipping providers

  • Website hosting services

  • Analytics providers

These parties only access information necessary to perform their services.

Legal Obligations

We may disclose your information where required by law or to protect our rights.

4. Method of Disclosure

Your personal information is transferred securely using:

  • Encrypted connections (SSL/TLS)

  • Secure payment gateways provided by Stripe

  • Restricted internal access controls

No sensitive payment data is stored on our servers.

5. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption of data in transit

  • Secure hosting infrastructure

  • Limited access to personal information

  • Ongoing monitoring for vulnerabilities

Despite these measures, no system can be guaranteed completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal and accounting requirements

  • Resolve disputes

7. Your Rights

If you are located in the UK, EU, or similar jurisdictions, you have rights under applicable data protection laws, including:

  • Access to your personal data

  • Correction or deletion of your data

  • Restriction or objection to processing

  • Data portability

To exercise your rights, please contact us.

8. Third-Party Privacy Policies

Payments are processed by Stripe. We encourage you to review Stripe’s privacy policy to understand how they handle your data.

We are not responsible for the privacy practices of third-party services.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: ellafjordstudio@gmail.com
Business Name: Ella Fjord
Website:www.ellafjord.com